Frequently Asked Questions
Browse the shop, add your items to the cart, and check out — you'll get an email confirmation as soon as payment goes through.
All major credit and debit cards, plus any additional secure payment options shown at checkout.
Yes. Checkout runs through Shopify's encrypted, PCI-compliant payment system, so we never see or store your full card details.
Contact us as soon as possible. Orders begin processing within 1–3 business days, and we can usually adjust or cancel anything that hasn't shipped yet. Once an order is packed, we're no longer able to make changes.
Orders are processed within 1–3 business days, then delivery typically takes:
- United States: 5–12 business days
- United Kingdom: 5–12 business days
- Canada: 7–15 business days
- Australia: 7–15 business days
- Europe: 7–15 business days
- Rest of world: 7–20 business days
These are estimates — customs processing, weather, and carrier volume can occasionally push delivery past the window.
Yes, to many countries. Exact availability and shipping cost are calculated at checkout once you enter your address.
You'll receive a tracking link by email as soon as your order ships.
Check the tracking link first — most delays are just the carrier catching up on scans. If you're past the estimated delivery window, contact us and we'll follow up with the carrier on your behalf.
Possibly, if you're ordering from outside the US. Customs duties and import taxes are set by your local authorities, aren't included in your order total, and are collected by the carrier or customs office on delivery.
PDRN (polydeoxyribonucleotide) is a hydrating, skin-repairing ingredient derived from salmon DNA, widely used in Korean skincare. You'll find it in several of our formulas, like the Capsule Cream and the PDRN Collagen Neck Cream, usually paired with niacinamide or collagen-supporting ingredients for firmness and glow.
Our formulas are designed to be gentle enough for daily use, but "sensitive" means something different for everyone. If you have known allergies or a diagnosed skin condition, check the full ingredient list on the product page and patch test before applying anything to your face.
Yes, especially with anything containing SPF filters or active ingredients. Apply a small amount to your inner forearm, wait 24–48 hours, and check for redness or irritation before using it on your face.
For the face-care line, a good rule of thumb is thinnest to thickest:
- Serum (Triple Collagen Serum)
- Eye care (under-eye patches or eye balm stick)
- Cream or balm (Capsule Cream, multi balm sticks, PDRN Neck Cream)
- Sunscreen, applied last, AM only
The Rosemary & Rice Water Hair Spray is a separate leave-in hair product rather than part of the face routine.
The Daily Tinted Fluid Sunscreen comes in 12 shades — pick the one closest to your natural skin tone, since it's meant to sheer in like a light tint rather than give full coverage. Reapply roughly every 2 hours of direct sun exposure, or after swimming or heavy sweating.
Each product description calls out the concern it's formulated for — hydration, uneven tone and texture, fine lines and firmness, or under-eye care — so it's worth reading through a few options on the Shop page before choosing.
Keep products somewhere cool and dry, out of direct sunlight — a steamy bathroom cabinet isn't ideal for some formulas. Check the small jar-shaped "PAO" (period-after-opening) icon on the packaging for how many months a product is good for once it's opened.
Unopened, unused items in their original packaging can be returned within 30 days of delivery with proof of purchase. Because these are personal care products, opened or used items generally aren't eligible for return, for hygiene reasons — items that arrive defective, damaged, or incorrect are handled differently (see below). EU customers also have the legal right to cancel an order within 14 days of delivery for any reason, under EU consumer protection law.
Email us to request a return before sending anything back — items mailed to us without a prior request can't be accepted. Once approved, we'll send a return shipping label along with instructions on where to send your package.
Contact us within 7 days of delivery with photos of the item and its packaging, and we'll sort out a replacement or refund.
Once your return is received and approved, refunds are issued to your original payment method within 10 business days. Your bank or card issuer may take a few extra days to post it on their end.
Email us or use the Contact Us page — we're happy to help with anything from order status to product recommendations.